I'm having trouble casting.

Please try the following:1. Restart the connected device2. Force-closing and restarting the mobile app3. Uninstall and reinstall the app3. C...

Why can’t I cast to my Apple TV?

Unfortunately, our app does not offer mirroring via AirPlay at this time, but we hope to offer this important feature soon. In the meantime,...

My data connection is slow during streaming.

If you are experiencing slow streaming while using data even with 4G connection, you may be experiencing data throttling. Your wireless serv...

The video is having trouble playing.

Phone & Tablet: 1. Check the strength of your device's wifi connection2. Try toggling between wifi and data connection3. Close out of ot...

Video not playing on live stream on my computer

Please try the following: 1. Disable browser extensions or ad blockers. Some extensions modify your network and/or traffic settings that may...

The video performance is poor (e.g. lagging, skipping, buffering, freezing, or pausing).

If video content is skipping while playing, make sure the speed of your Internet connection is at least 3 Mbps for standard quality stream a...

The volume is very low or has no sound.

If you are having trouble with the volume on a video: Check the volume control in the video player to verify that it's not on the lowest set...

The app is freezing and/or crashing on my phone or tablet.

Please try the following: 1. Quit the app and reopen it. 2. Restart your phone or tablet3. Uninstall and reinstall your app 4. Make sure you...

The app is freezing and/or crashing on my TV device.

Please try the following: 1. Quit the app and reopen it2. Restart the device Fire TV: Press Home key on your FireStick remote to go to the h...

Only getting audio on live stream

The app will automatically switch to audio only if there is not sufficient bandwidth. We recommend that you access live video from a strong ...

Why is the video quality poor?

Our content is available in high definition (HD). To stream HD video, you need a minimum download speed of 5 Mbps. If you are experiencing l...

I don't see a cast icon.

Please make sure that your connected TV device is supported. Casting is available on Chromecast, Amazon Fire TV, Roku, Android TV, select Sa...

How to clear the cache on my device?

Phone & TabletAndroid Go to: Settings > Apps > choose TNT, TBS, or truTV app > Storage & Cache or Storage > select Clear...

How do I update my device software?

PHONE & TABLETAndroid: Go to Settings > System > Advanced > System Update (if you don't see Advanced, ...